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University of Washington, Seattle, WA
Ph.D. in Educational Psychology, 2013
Area of Concentration: Learning Sciences
Advisor: John D. Bransford, Ph.D.

Dissertation:The Quiet Professional: An investigation of U.S. military Explosive Ordnance Disposal personnel interactions with everyday field robots. (2013).

Research Summary: I investigate the social dynamic between user and robot, especially how robot design, behavior, and context of use influences operator decision–making. My research lies at the crossroads of cognitive science, communication studies, design, robotics, organizational and industrial psychology, and sociology. Field robots—used in the natural world, in unconstrained and uncontrived settings, often outdoors and in a range of operational and environmental conditions—present some of the most interesting occasions for inquiries into models of human communication with new technologies. My work focuses on identifying the social and institutional systems that form and evolve around the use of the relatively new technological medium of field robots.

My recent research looks at (U.S. military) EOD personnel human–robot interactions; specifically, experiences with robot models used every day, such as PackBot and TALON. The application for this research is to improve user robotics training; enhance robot development specifications to mitigate mission–dependent risks; and improve warfighter and civilian safety in conflict environments, both foreign and domestic. More broadly, findings can be applied to the development of robots that are effective in human collaborative/team or training situations, especially in stressful conditions.

Rensselaer Polytechnic Institute, Troy, NY
M.S. in Technical Communication, 2004
Area of Concentration: Human-Computer Interaction
Certificate: Human-Computer Interaction

University of Wisconsin, Madison, WI
B.A. in Communication Arts, 1999
Area of Concentration: Film, Radio, and Television Theory


(Name appears as both J. Carpenter and J. Hillan)

Carpenter, J. (2015). Culture and Human-Robot Interaction in militarized spaces: A war story. (Manuscript in preparation.) UK: Ashgate.

Book Chapter
Carpenter, J. (2013). Just Doesn’t Look Right: Exploring the impact of humanoid robot integration into Explosive Ordnance Disposal teams. In R. Luppicini (Ed.), Handbook of Research on Technoself: Identity in a Technological Society (pp. 609-636). Hershey, PA: Information Science Publishing. doi:10.4018/978-1-4666-2211-1.

Peer-Reviewed Journals
Carpenter, J., Davis, J., Erwin-Stewart, N., Lee. T., Bransford, J. & Vye, N. (2009). Gender representation in humanoid robots for domestic use. International Journal of Social Robotics (special issue). 1(3), 261-265.The Netherlands: Springer.
Reichenbach, J., Bartneck, C., & Carpenter, J. (2008). The Carrot and the stick - The role of praise and punishment in human-robot interaction. Interaction Studies: Social Behaviour and communication in biological and artificial systems; special issue of on "Human and robot interactive communication." 9 (2), 179-203. Oxford, UK: Ingenta.
Hillan, J. (October, 2003). Physician use of patient-centered Web logs and journals. Clinical Medicine and Research. 1(4), 333-334. Stanford, CA: Stanford University Libraries.
Hillan, J. (July, 2003). PatchWorx: Connecting ill and disabled children in an online community.Clinical Medicine and Research. 1(3), 259-260. Stanford, CA: Stanford University Libraries.

Peer-Reviewed Conference Proceedings - Full Papers
Carpenter, J. (2009). Why send the Terminator to do R2D2’s job?: Designing androids as rhetorical phenomena. Proceedings of HCI 2009: Beyond Gray Droids: Domestic Robot Design for the 21st Century. Cambridge, UK. Sept. 1.
Carpenter, J., Davis, J., Erwin-Stewart, N., Lee. T., Bransford, J. & Vye, N. (2008). Invisible machinery in function, not form: User expectations of a domestic humanoid robot. Proceedings of 6th conference on Design and Emotion. Hong Kong, China.
Carpenter, J., Eliot, M. & Schultheis, D. (2006). Machine or friend: understanding users’ preferences for and expectations of a humanoid robot companion. Proceedings of 5th conference on Design and Emotion. Göteburg, Sweden.
Reichenbach, J., Bartneck, C., & Carpenter, J. (2006).Well done robot! The importance of praise and presence in human-robot collaboration. Proceedings of RO-MAN 06: The 15th IEEE International Symposium on Robot and Human Interactive Communication, 86-90. Hatfield, UK.
Bartneck, C., Reichenbach, J., Carpenter, J., & Hupfeld, F. (2006). Use of praise and punishment in human-robot collaborative teams. Proceedings of RO-MAN 06: The 15th IEEE International Symposium on Robot and Human Interactive Communication, 177-182. Hatfield, UK.

Peer-Reviewed Conference Proceedings - Short Papers and Presentations
Carpenter, J., Davis, J. Erwin-Stewart, N. Lee. T., Bransford, J. & Vye, N. (2008). Gender representation in humanoid robots for domestic use. 1st International Conference on Human-Robot Personal Relationships. June 12-13. Maastrict, The Netherlands.
Carpenter, J., Eliot, M. & Schultheis, D. (2006). The Uncanny Valley: Making human-nonhuman distinctions. Proceedings of the 5th International Conference on Cognitive Science, 81-82. Vancouver, B.C., Canada.
Carpenter, J. (2006). Exploring Human-Centered Design in Human-Robot Interaction. Presented at HRI Young Researchers Workshop, in conjunction with HRI 2006. Salt Lake City, UT.
Hillan, J.(2005) The necessity of enforcing multidisciplinary research and development of embodied Socially Intelligent Agents. Proceedings of AISB 2005. British Society for the Study of Artificial Intelligence and the Simulation of Behaviour, 133-140. Hertfordshire, UK.


University of Washington, Seattle, WA, 2007-2008
"Assistant Director, Engineering Communication Program"
Graduate Research Associate - Karen Kasonic
Managed the Engineering Writing Center (EWC). Hired and trained undergraduate peer tutors for the EWC; scheduled, tracked usage, offered workshops, and visited classes to promote the EWC services. Assisted the Director with TA support and training (for 231 and 333 TAs), developed workshops for faculty in the College of Engineering, and wrote proposals for funding and special topics courses. Developed and taught "Introduction to Theories, Methods, and Materials of Writing Center Tutoring" (TC 499) course.

University of Washington, 2006-2007
"Curriculum Design and Engineering Writing"
Directed Research - Karen Kasonic
Researched and developed curriculum for grant writing workshops hosted by the Department of Technical Communication. Reviewed current TC 333 curriculum and collaborated to develop new teaching materials. Collected, organized and archived original classroom materials developed by current TC 333 Teaching Associates, including lecture notes and supplementary materials such as PowerPoint and instructions for group exercises.

University of Washington, 2005
"Internet-Based Research/Examining Computer Supported Cooperative Work"
Directed Research - Dr. Jan Spryridakis
Used the Internet to empirically study the effectiveness of electronically delivered information. Worked on refining an Internet-based research tool, study of information design on users’ behavior and performance in computer supported cooperative work environments, with a specific focus on the assessment of wikis. Identified questions and subjects for study, read relevant literature and collaborated on experiment design.

University of Washington, 2005
"Hall Health,"
Graduate Research Associate - Dr. Jonathan Drezner
Assembled Web design team and supervised two undergraduate Research Assistants. Managed the development of two Web sites: (a) a Web-based survey on NCAA AED use and (b) a Web-based interface for online survey database administration.

University of Washington, 2005
"Computer Games"
Directed Research - Dr. Beth Kolko
Researched the cultural aspects of games, including a project of player-avatar identification in EverQuest.


University of Washington, Teaching Assistant - College of Education, 2009-2011
"Writing Center"
Managed the College of Education Writing Center. Created center schedules, tracked usage, offered writing workshops, and visited classes to promote the writing center services. Developed workshops for undergraduate and graduate students in the College of Education.

University of Washington, Teaching Assistant - Teacher Education Program, 2008-2009
"Math Methods, Dilemmas of Teaching and Learning, Arts & Technology" & "Teaching for Learning & Adolescent Development"
Collaborated on curriculum development; led discussions. Graded written work.

University of Washington, Teaching Assistant - TC 502, 2008
"Empirical Traditions in Technical Communication"
Collaborated on curriculum development; lead discussions. Graded all written work.

University of Washington, Teaching Assistant - TC 333, 2005-2007, 2008
"Advanced Technical Writing and Oral Presentation"
Taught all lectures. Developed course materials and learning activities, met with students and graded all written work and oral presentations.

University of Washington, Teaching Assistant - TC 499, 2007
"Introduction to Theories, Methods, and Materials of Writing Center Tutoring "
Wrote syllabus, taught all classes. Developed learning activities, graded all required written work.

University of Washington, Teaching Assistant - TC 231, 2004, 2008
"Introduction to Technical Writing"
Taught all lectures. Collaborated in curriculum and exam development, met with students and graded all written work, including mid-term and final exam papers.

University of Washington, 2007, Summer
"Lead Tutor" - Engineering Writing Center
Supported undergraduate engineering students improving and learning new writing skills. Focused on developing student skills through discussion and discovery in individual sessions.


Zygbotics, Consultant, 2009-2010
Worked with a geographically dispersed interdisciplinary team to develop an online presence for Zygbotics, a Robotics 2.0 startup specializing in open source human-robot interaction (HRI) and humanoid robotics research and manufacturing in the United States. Researched and wrote reports about user experience and Web Content Management practices for Zygbotics.

Marshfield Clinic, Web Content Developer, 2001-2004
Designed interfaces of Webs sites/applications, including remote usability testing software. Established user-centered Web design methods; responsible for all Marshfield Clinic Web-based application usability testing (from recruiting to data interpretation to final report write-up and presentation of results). Conducted heuristic evaluations, formal user testing, focus groups, and contextual inquiries. Created prototypes, mockups, and web pages for external and internal sites. Compiled reports, including statistical and market trends, to track Web ROI metrics. Researched and reported on competitive intelligence information. Created corporate intranet style guide, enforced consistency among Web site’s pages and sub-sites. Provided as- needed editorial support, including copy editing of the internal online and printed documentation. Wrote manuals, help and tutorials for Web sites and software applications.

Wisconsin Bankers Association, Communications/Web Specialist, 2000-2001
Supervised production schedules for two corporate Web sites; conceptualized and directed complete design process. Acted as Webmaster and Web editor. Developed Web site marketing plan, including establishing policy regarding use of corporate colors and logo on Web, Web advertising price structure, brochures and other marketing materials.

Wisconsin Bankers Association, Communications/Web Administrator, 1999-2000
Developed information structure for the corporate Web site, coordinated production of the site from design through launch. Edited and updated site content. Wrote Web copy, media talking points, press releases and newspaper articles. Edited monthly publication (print and hard copy), Bankers Marketplace.


Graduate & Professional Student Senate (GPSS), "Senator/Graduate Student Representative," 2006-2007
UWTC Undergraduate Admissions Committee, "Graduate Student Representative (voting member)," 2005-2007
Association for Computing Machinery Special Interest Group - Computer-Human Interaction, "Officer (UW Chapter)," 2004-2006
Forum on Science Ethics & Policy, 2007


Marshfield Clinic, "MyClinic," 2001-2004
Researched and developed an in-house solution to patient and physician access to online medical records, working continuously (2001-2004) with various internal departments. Conducted all usability testing for application from 2001-2004, including task analysis, cognitive walkthroughs, diary studies, questionnaires and interviews.

Marshfield Clinic, "The Hive," 2004
Created an in-house solution to prioritize projects for the intranet and Internet. Evaluated the current system and modified elements to integrate them into new organizational system and communication center. Accommodated new Clinic business initiatives and supported current ones. Facilitated responding to internal clients in a timely manner.Kept the communication loop open between all staff and the Web team. Included a Project Prioritization calculator that used business and human factors metrics to aid business decisions.


Operation War Diary, 2014 (present)
Soldiers’ Angels, 2006-2012
PatchWorx, Inc., 2002-2004
Saint Joseph’s Hospital Home-Delivered Meal Program, 2002-2004


Ackerman, A. (2013, September 19). Soldiers can get emotionally attached to robots, and that may not be a good thing. IEEE Spectrum.
Barber, E. (2013, 23 September). For a fallen robot, a 21-gun salute. Christian Science Monitor.
Chayka, K. (2014, 18 February). As military robots increase, so does the complexity of their relationship with soldiers. Newsweek.
Edwards, J. (2013, September 18). Some soldiers are so attached to their battle robots they hold funerals for them when they 'die.' Business Insider.
Garber, M. (2013, September 20). Funerals for fallen robots. The Atlantic.
Halverson, N. (2013, September 20). Empathy toward robots could impact battlezone.
Montgomery, S. (2007, November 15). The mechanics of emotion; Researchers making robots approachable, not creepy. NewsCanada. (2013, September 18). Empathy for military robots could affect outcomes on the battlefield.
Reuter, T. & Syed, N. [Producers]. (14 May, 2014). (Audio podcast.) Drone U: The emotional consequences of operating a military drone. Slate Magazine.
Subbaraman, N. (2013, September 28). Soldiers <3 robots: Military robots get awards, nicknames, funerals. NBC News.
Waldman, K. (2013, September 20). Are soldiers too emotionally attached to military robots? Slate Magazine.
Waytz, A. (2014, May 13). Seeing human: If you give a driverless car a name, you're less likely to blame it after an accident.Slate Magazine.
Young, N. (2013, September 27). Spark, with Nora Young, Episode 226: Falling in love with artificial intelligence. Context-aware computing and common ground. Soldiers and robots. The beauty of glitch art. [Radio broadcast]. Canadian Broadcasting Company.


Design & Emotion Society, 2006-Present